Our Hassle Free Returns Policy.
Your satisfaction is our #1 goal.
Our guarantee to you… If for ANY reason you are unhappy with the products you received, please send them back within 60 days of purchase for a full refund, NO questions asked! It is our way of assuring you that we guarantee you’ll enjoy our products. And if you do not, then we will do everything to make your shopping experience with Gecko Optical the most enjoyable. We are also proud of the fact that we do not charge a restocking fee.
When sending us returns, we would appreciate it if you could provide a short explanation, although not necessary for the reason of return. This helps us to better understand our customers and assists in the development of better products.
Our 60 days money back guarantee only applies to stock items, we do not offer refunds on non stock items.
We are unable to accept items that have been damaged in any manner or show signs of wear.
All costs incurred to return goods to us will be paid for by the customer.
Simply contact us by phone 08 9300 0301 to speak with a member of our team.
Please send returns to the following address:
PO Box 118
For your protection, please use Registered Australia Post for return shipment.